Shipping Policy

Last Updated: March 20, 2025

At Family Freeze Dry, we work hard to get your freeze-dried candy to you quickly and in perfect condition. Below you’ll find all the details about our shipping process.

Processing & Shipping Times

• Orders are typically processed within 2-3 business days (excluding weekends & holidays).
• Shipping times vary based on location and shipping method selected at checkout. Estimated delivery times:
  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 2-4 business days
  • Overnight Shipping: 1-2 business days (if available)

🚀 Need it fast? Select an expedited shipping option at checkout!

Shipping Rates

• Shipping rates are calculated at checkout based on weight, destination, and selected shipping method.
  

Where We Ship

We currently ship within the United States. Unfortunately, we do not offer international shipping at this time.

Order Tracking

Once your order ships, you’ll receive a tracking number via email so you can keep an eye on your package.

Shipping Delays & Issues

• We are not responsible for delays caused by carriers, weather conditions, or incorrect shipping addresses.
• If your package is marked as delivered but missing, please check with neighbors or your local post office before contacting us.
• If your order arrives damaged, please reach out to shopproducts@familyfreezedry.com within 72 hours with photos of the damaged item.

Incorrect Address Policy

If you accidentally enter an incorrect shipping address, please contact us immediately at shopproducts@familyfreezedry.com. If your order has already shipped, we are unable to make changes, and you may need to place a new order.

Returns & Refunds

Due to the nature of our products, all sales are final. We do not accept returns or exchanges. However, if you experience any issues with your order, please contact us and we’ll make it right!

📦 Still have questions? Contact us at shopproducts@familyfreezedry.com and we’ll be happy to help!