Refund policy

At Family Freeze Dry, we take pride in delivering high-quality freeze-dried treats. If you are not completely satisfied with your purchase, please review our policy below.

Returns

Due to the nature of our products, we do not accept returns. However, if you experience an issue with your order, please contact us, and we’ll do our best to make it right.

Refunds & Replacements

We offer refunds or replacements under the following conditions:

• Damaged or Defective Items: If your order arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will review your request and may offer a replacement or refund.
• Incorrect or Missing Items: If you receive the wrong item or an item is missing from your order, please notify us within 7 days of delivery so we can correct the mistake.
• Order Issues: If you have concerns about your order, reach out to us, and we’ll work with you to find a solution.

Non-Refundable Items

• Due to food safety regulations, we cannot accept returns or refunds for taste preferences.
• Orders that were shipped to the incorrect address due to customer error are not eligible for refunds.

How to Request a Refund or Replacement

To request a refund or replacement, please email shopproducts@familyfreezedry.com with:

• Your order number
• A description of the issue
• Photos of the damaged or incorrect product (if applicable)

We will review your request and respond within 3 business days. If approved, refunds will be issued to the original payment method. Replacements will be sent as soon as possible.

Thank you for your support! If you have any questions, feel free to reach out.